This patient payment portal is only for DaVita Labs bills. Please ensure that your bill is from DaVita Labs. The patient bill should have the DaVita Labs logo in the top left-hand corner, as shown below.
Frequently Asked Questions (FAQs)
Q: What name do I use to process payments?
A: Under Billing Information, please use the cardholder name. For Order Transaction information, use the patient’s first and last name.
Q: What do I do if I pay the wrong amount or need my transaction canceled?
A: Please call our Patient Billing department at 1-866-585-9989 or email firstname.lastname@example.org immediately to cancel or refund any incorrect payments.
Q: What do I do if the transaction is declined?
A: Please contact your credit card company for details.
Q: What is the minimum and the maximum amount one can pay per transaction?
A: The minimum payment is $1; the maximum payment is $5,000.
Q: Will I get a receipt after my payment is processed?
A: Yes, after your transaction is processed you will have the option to print a receipt.
Q: Can I set up recurring/autopay payments using Forte Secure Web Pay?
A: No, at this time there is no recurring payment option.
Q: What payment methods can I use?
A: You can make payments with a Visa, MasterCard, American Express, or Discover credit or debit card. Flex pay is accepted. International credit cards are not accepted.
Q: May I use more than one credit card to pay off the balance?
A: You may process more than one payment on a claim number or balance; however, they will be processed as separate transactions on the portal.
Q: Why did I receive a bill?
A: After your insurance(s) processes your claims, they send a response to DaVita Labs indicating your patient responsibility (for example your co-pay and/or deductible). DaVita Labs will then send you a statement with any patient responsibility owed by you on a monthly basis.
Q: How do I know what balance to pay?
A: Your total patient responsibility is under the Total Balance Due section of the patient statement you received in the mail. You can also call our Patient Billing department for outstanding balance information and details at 1-866-585-9989.
Q: Where do I find my account number, claim number and date of service?
A: Your account number will start with a number and is located on the top right-hand corner of your bill. The service date(s) will be in the middle section of the statement under transaction date.
Q: What do I do if I disagree with the balance listed on my bill?
A: Please call our Patient Billing department at 1-866-585-9989.
Q: What should I do when I need to add, update or change the insurance listed?
A: Call our Patient Billing department at 1-866-585-9989 Monday-Friday from 8 a.m. to 5 p.m. (EST).
Q: What do I do if I cannot afford to pay my bill?
A: You can reach out to the social worker or insurance counselor at your center to discuss options.
Q: What are my payment options?
A: You have three options:
- Pay online at Forte Secure Web Pay.
- Pay over the phone by calling 1-866-585-9989 Monday-Friday from 8 a.m. to 5 p.m. (EST).
- Mail in a check to the address listed on your statement.
Q: What should I do with the explanation of benefits (EOB) I receive from my insurance company?
A: First, please know that the EOB is not a bill. The EOB provides important information about how your insurance claim was processed by your insurance company. It is a document that you should use to determine how much you can expect to pay your provider. You should always match the provider’s bill with the EOB prior to making a payment to the provider.
Q: What company name will show up on my bank statement after I make a payment?
A: DaVita Labs.